From the moment that I decided to 'push the switch' on this purchase, I was immediately impressed by the level of communication and the delivery process from 'Strength shop'. I was thanked for my business, and notified along every step of the way as to exact delivery time (which was between 11 and 12 the very next morning!) and had the ability to alter that to a time slot more suitable if necessary. The machine itself is even more substantial than I thought it would be, comprised of top quality materials, with a professional quality finish. They have certainly not skimped when it comes to quality. The thigh/shin/knee pads are thick, hard wearing and comfortable, building and improving on the old V1 design by having enhanced protection in the position where the kneecaps begin contact with the pad (So be wary if you spy a cheaper V1 on eBay. V2 has remedied that comfort issue). I myself am over 240 pounds and did not find it uncomfortable, or indeed did I find it necessary to weight the unit, as it remained stable without. The unit comes in two pieces which I have found to improve ease of carriage and storage (as floor space is a premium in my home gym) and is fully adjustable to a variety of body types, leg lengths etc, and has the facility to add bands to the front if you require that added resistance. I have until now been fooling myself that my posterior chain was tip top by completing weekly reps of 45-degree hyperextensions. The glute-ham raise shattered those illusions and has been a real eye opener!! I have begun with self-assisted reps (Almost a ballistic pushup, focussing mind muscle connection on glute and ham contraction), and hope to progress to full straight back reps through intelligent programming, over time. All in all, a very worthwhile addition to anyone's home or commercial gym. Can also be used for sit-ups Roman chair style. I love it already!